Privacy Policy

Last updated November 3, 2026 · effective November 3, 2026

In brief. We collect only the data without which SeeU cannot function: your phone number for signing in, your profile data, and the material you publish and send. To find people nearby, your phone broadcasts a one-time code rather than your location. We do not sell data, show advertising or use advertising identifiers. You can delete your account in the app at any time.

1. General provisions

1.1. This policy sets out how the personal data of users of the SeeU mobile app and the seeu.kz website (together, the “Service”) is processed.

1.2. Personal data is processed by the operator of the Service (“we”, “us”). Details of the operator are published on the Legal information page.

1.3. We process data in accordance with the Law of the Republic of Kazakhstan No. 94-V “On Personal Data and Their Protection” of 21 May 2013 and other laws of the Republic of Kazakhstan. If you use the Service from another country, the laws of that country may also apply to the processing, and we take them into account.

1.4. This policy forms part of the Terms of Use. By registering, you give your consent to the collection and processing of personal data on the terms set out in it.

2. Data we collect

Data you provide

Phone number: used for signing in and protecting your account.
Profile: name, username, profile photo and cover image (optional), bio and website link (optional).
Posts: photos, videos, waves (text posts), stories, comments, likes, poll votes, places you tag, saved posts and follows.
Messages: the text, voice and video messages, photos, videos, files, stickers, GIFs and reactions you send.
Card and moments: the card’s photo, nickname and caption; up to five moment photos, your “About me” text and, if you have chosen one, the track that plays when someone nearby views your moments.
Listings: the title, description, price, category, photos, city and district you enter in a listing.
Audio: tracks and other material you publish.
Rooms and meetups: the rooms and meetups you create and your messages in them.
Enquiries: reports, messages to the support team and any material attached to them.

Data generated through your use of the Service

Connections: your follows, your Close Friends list, the private messaging access you have granted and the users you have blocked.
Card events: information about who viewed your card or sent you warmth and when, and whose cards you viewed.
Scanner: the one-time codes issued to your phone and the times at which they were issued.
Views: records of which posts and stories you have viewed. They are used to count views and to mark what you have already seen; the author of a story can see the list of people who viewed it.
Message status: when a message was delivered and read, and when a voice message was played. The sender can see these marks.
Calls: information about who called whom and when, including group calls and voice conversations in rooms, and their duration. Calls are not recorded. On iPhone, SeeU calls go through the iOS calling system and therefore appear in the Recents list of the Phone app: that list is kept by iOS, and you can delete an entry from it there.
Technical data: IP address, device model, operating system and app versions, request times, session identifiers, the token for notifications and calls, and crash reports: the information iOS provides about a crash and the app’s last steps before it — the screen and the action, without message text, names or addresses.

Device data processed only with your permission

Each permission is requested when it is first needed and can be turned off in your phone’s settings. Without it, the other features of the Service continue to work.

Bluetooth: required for the scanner to find people nearby and show them your card.
Camera and microphone: used for taking photos and videos, voice and video messages, calls and conversations in rooms.
Photos and videos on your device: required to select a file for publication or to save what you have recorded.
Contacts: allow you to find people you know who already use SeeU. Numbers are compared as secure hashes; your address book never leaves the device in readable form.
Location: used only while the app is in use: to determine the nearest city for meetups, to suggest places nearby when you tag a place in a post or story, and to determine your city for a listing at your request. The city for meetups is determined on your phone. To suggest places nearby, your phone sends its coordinates to Apple Maps, just as the Maps app does; your coordinates are not sent to SeeU’s servers, and only the name of the place you choose is included in your post. The scanner does not use location.
Notifications: allow us to inform you of new messages, calls and events.

Camera effects and stickers

Camera effects are applied to the frame on the phone itself. The app does not recognise faces, does not create biometric templates and does not identify the people who appear in images. When you make a sticker from a photo, the main subject is cut out by a built-in iOS feature, also on the phone itself; the photo is not sent anywhere for this.

Data we do not collect

passport details, individual identification numbers (IIN) or biometric data;
advertising identifiers (IDFA, Advertising ID);
your location history or precise coordinates;
the contents of your address book in readable form.

3. Purposes of processing

Operating the Service: creating your account, displaying your profile and posts, delivering messages, connecting calls, finding people nearby, publishing listings and putting you in touch with their authors, suggesting places to tag and saving your settings.
Protecting users: preventing spam, fraud, account takeovers and abuse, enforcing blocks and limiting the frequency of requests.
Reviewing reports and applying the Community Guidelines.
Responding to enquiries sent to the support team.
Improving the Service: identifying errors and bottlenecks on the basis of technical data, crash reports and de-identified statistics.
Complying with the law: responding to lawful requests from government authorities and retaining data for the required periods.

We do not use data for advertising purposes and do not build advertising profiles. Automated checks may flag material for a moderator, but decisions to restrict an account are made by a person.

4. Legal grounds for processing

We process data on the basis of the consent you give at registration and to the extent necessary to perform the Terms of Use. Certain data is processed because the law requires it, for example when responding to a court request. Device data (contacts, location and other data) is processed only after you have granted the relevant permission in the system.

5. Cards and the scanner

5.1. While visibility is on, your phone broadcasts a one-time code over Bluetooth. The code is issued by our server, is valid for a few minutes and is renewed regularly. It contains no name, phone number or profile link. A phone that receives the code obtains from our server only your card (its photo, nickname and caption) and your moments (the photos, your “About me” text and the track). Besides the code, your phone broadcasts a signal common to all phones running SeeU: it tells other SeeU phones that the app is nearby, is the same for everyone and does not identify you.

5.2. If visibility is on, your phone may continue to broadcast the code even when the app is in the background. You can turn visibility off in the settings at any time: broadcasting then stops, and previously issued codes no longer point to your card. You can search for people nearby only while your own visibility is on: anyone who is hidden cannot see others either.

5.3. Every view of a card and every instance of warmth is recorded; these records are used to compile the counters and the list of viewers. The owner of a card can see this list only within a set period: 12 hours for views and 24 hours for warmth. The records themselves are kept for as long as both accounts exist.

5.4. Your card is not linked to your profile. We do not disclose to other users which account a card belongs to.

With other users

Other users can see your posts within the audience you have chosen and your profile (name, username, photo, cover image, bio and link). People nearby who use the scanner can see your card and moments. The owner of a card can see that you viewed it, and the author of a story can see that you watched it. The people you correspond with can see your messages and whether you have read them. Listings are visible to all users; any of them can message you about a listing, and your phone number is not shown. Other users see poll votes only as overall results.

With providers necessary for the operation of the Service

These providers process data on our behalf, solely for the stated purposes, and are obliged to protect it.

Provider	Purpose	Data
Oblachnye Servisy Kazakhstan LLP (Yandex Cloud), Republic of Kazakhstan	Storage and delivery of media files (Yandex Object Storage, Yandex Cloud CDN)	The photos, videos, audio and files you upload
WhatsApp (Meta Platforms)	Phone number confirmation at sign-in: you send us a message from your own WhatsApp	The phone number the message was sent from and the code it contains
Apple Inc.	Delivery of notifications and incoming calls to iPhone (Apple Push Notification service)	Device token and notification text; for a call, the caller’s name
Apple Inc.	Map and place search when you tag a place (Apple Maps)	Your phone’s coordinates at the time of the search, if you have allowed location access, and the text of your search
Google LLC	Establishing the connection for a call: public STUN servers tell the phone its address on the network	The device’s IP address and port; no audio or video passes through these servers
Server infrastructure provider	Hosting of the Service’s servers and database	Data stored on our servers

The GIFs in the Service are taken from the GIPHY library and stored on our servers; consequently, no requests are sent to GIPHY when you search for or send a GIF.

With government authorities

Data is disclosed only in response to a lawful request and to the extent provided for by law. The procedure is set out in Government requests.

With a successor

If the Service passes to another organisation as a result of reorganisation or sale, the data passes with it. The new owner will be obliged to comply with this policy or to obtain your consent to new terms.

We do not sell personal data and do not share it with advertising networks or data brokers.

7. Cross-border transfer of data

Some of the providers listed in section 6 are located outside the Republic of Kazakhstan. The transfer of data to such providers constitutes a cross-border transfer: we transfer only the information necessary for a specific task, and only to providers that ensure the protection of data. By giving your consent at registration, you also agree to such transfers.

8. Place and periods of data storage

8.1. The Service’s database containing personal data is hosted on servers located in the Republic of Kazakhstan. Media files are stored in Yandex Object Storage, also in the Republic of Kazakhstan.

8.2. We keep data for no longer than is necessary for the purposes specified in section 3:

Data	Retention period
Account, profile, connections, settings	For as long as the account exists
Posts, waves, comments, Audio material	Until you delete them or the account is deleted
Stories	Visible to the audience you chose for 24 hours, then kept in your archive until the account is deleted. You can delete a story yourself within the first 24 hours after posting
Listings	Published for 30 days, then kept in your archive until you delete them or the account is deleted
Messages	Until they are deleted or the account is deleted, together with delivery and read marks; the message cache on your phone is kept for up to 7 days
Records of card views and warmth	For as long as both accounts exist; shown in the card owner’s list for 12 and 24 hours respectively
Records of post and story views	For as long as the post or story and your account exist
One-time scanner codes	A few minutes
Sign-in session: the code and the sender's number	2 minutes until confirmation; the record is deleted within an hour
Server logs	Up to 30 days
App crash reports	Up to 60 days
Backups	Up to 30 days after the data is deleted from live systems
Reports and decisions on them	Up to 3 years, in order to take repeat violations into account and to respond to claims

8.3. Where the law requires data to be kept for longer, it is kept for the period prescribed by law and solely for that purpose.

9. Data protection measures

Data is transmitted between the app and our servers only over encrypted connections (TLS).
Sign-in keys are kept in the device’s secure storage.
Staff access to data is granted only to those who need it for their work; signing in to the administration system requires a second factor.
Media files are provided through links with a limited period of validity.

No system can guarantee absolute protection. In the event of a breach that may affect your rights, we will notify you and the competent authority in the manner and within the time limits established by law.

10. Rights of the data subject

You have the right:

to know what data about you we process and to obtain a copy of it;
to correct inaccurate data; most information can be edited directly in your profile;
to request the deletion or blocking of data if its processing is unlawful or no longer necessary;
to withdraw your consent to processing, in which case your account will be deleted, since the Service cannot function without data;
to turn off device permissions (Bluetooth, contacts, location and others);
to appeal against our actions to the personal data protection authority or to a court.

Most rights can be exercised in the app yourself. To get a copy of your data, go to Settings (Настройки) → Account (Аккаунт) → Account data (Данные аккаунта). Profile details can be changed in the profile itself, and a post or message can be deleted where it appears. Consent is withdrawn by deleting your account: Settings (Настройки) → Account (Аккаунт) → Delete account (Удалить аккаунт). For any other questions about the processing of your data, write to us in the app (Settings (Настройки) → Help and support (Помощь и поддержка) → Contact support (Написать в поддержку), topic “Personal data” (Персональные данные)) or to privacy@seeu.kz, stating the phone number linked to your account. We may ask you to confirm that the account belongs to you and respond within the time limits set by law. The procedure for deleting an account is set out in Delete your account and data.

11. Minors

The Service is intended for persons aged 16 and over. Users aged 16 and 17 use it with the consent of a legal guardian. If we learn that an account belongs to a person under 16, we will delete the account together with its data. The detailed conditions are set out in Age and child safety.

12. The seeu.kz website

The website does not use cookies, visitor analytics or third-party scripts. Like any web server, the website’s server records technical information about requests (IP address, time, page address and browser type) and keeps it for up to 30 days for protection against attacks. Further details are provided in Cookies and on-device data.

13. Changes to this policy

13.1. We may update this policy when the Service or the law changes. The date on which the current version takes effect is shown at the top of this document; previous versions are available in the app and on seeu.kz.

13.2. We notify you of material changes, such as new purposes of processing, new categories of data or new recipients, in the app at least 10 days before they take effect and ask you to confirm your consent to the new version. If you have not confirmed your consent by the date on which the new version takes effect, you will be able to use the Service only after confirming it. You may delete your account at any time.

13.3. Changes that do not substantively change the processing of your data take effect upon publication.

14. Contact information

For matters concerning the processing of personal data, please write to privacy@seeu.kz. Contact details for other enquiries are provided on the Contact page.