Delete your account and data

1. Deleting your account in the app

1. Open SeeU and go to Settings (Настройки).
2. Select Delete account (Удалить аккаунт) and confirm the action.
3. Enter the word УДАЛИТЬ. This requirement protects against accidental deletion.

Once you confirm, you will be signed out of the account and the deletion of your data will begin immediately.

2. Deletion by request

If you do not have access to the app, write to support@seeu.kz with the subject “Account deletion” and state the phone number linked to your account. To prevent the deletion of someone else’s account, we will ask you to confirm that you own the number, for example with a code sent to it. Once ownership is confirmed, the account will be deleted within 30 days and we will notify you accordingly.

3. Data that is deleted

When an account is deleted, the following are deleted:

• profile data: name, username, photo, bio;
• posts, stories, comments and likes;
• follows, followers and granted access;
• your messages and the media files you sent;
• your card, together with the records of its views and the warmth it received;
• material you published in Audio;
• settings and notification tokens.

4. Information that may be retained

• Copies held by other users. Screenshots, saved files and material forwarded by the other party are beyond our control.
• Backups. Data is removed from backups as they are renewed, and in any event within 30 days.
• Server logs. These are kept for no longer than 30 days.
• Records of violations. If the account was blocked for violations, we retain the minimum necessary information for up to 3 years in order to prevent the offender from registering again.
• Data that must be retained by law, as well as data required to comply with requests from courts and law enforcement authorities, is kept for the prescribed period.

5. Partial deletion of data

It is not necessary to delete the entire account. You may delete an individual post or message, turn off the visibility of your card, revoke another user’s access, or withdraw the app’s permissions (Bluetooth, contacts, location) in your device settings.

6. Removing the app from your device

Removing the app from your phone does not delete your account: it erases only the data stored on the device, namely the message cache, downloaded tracks and settings. To delete your account, follow the procedure described in section 1 or 2.