Delete your account and data
In brief. You can delete your account in the app: Settings (Настройки) → Account (Аккаунт) → Delete account (Удалить аккаунт), then confirm the action by entering the word УДАЛИТЬ (“delete”). Deletion is irreversible.
1. Deleting your account in the app
- Open SeeU and go to Settings (Настройки) → Account (Аккаунт).
- Select Delete account (Удалить аккаунт): the screen lists what will be deleted and what may be retained.
- Tap Delete account (Удалить аккаунт) and enter the word УДАЛИТЬ. This requirement protects against accidental deletion.
Once you confirm, you will be signed out of the account and the deletion of your data will begin immediately.
Before deleting, you can save a copy of your data: Settings (Настройки) → Account (Аккаунт) → Account data (Данные аккаунта).
2. Deletion by request
If you still have the phone number, the quickest way is to sign in to SeeU with it via WhatsApp and delete your account in the settings: signing in itself confirms that the number belongs to you.
If you cannot sign in, write to support@seeu.kz with the subject “Account deletion” and state the phone number linked to your account. To prevent the deletion of someone else’s account, we will ask you to confirm that the number belongs to you and explain how to do so. Once ownership is confirmed, the account will be deleted within 30 days and we will notify you accordingly.
3. Data that is deleted
When an account is deleted, the following are deleted:
- profile data: name, username, photo, cover image, bio and link;
- posts, waves, stories together with your story archive, comments, likes, poll votes and saved items;
- follows, followers and granted access;
- your messages and the media files you sent;
- your card, moments and “About me” text, together with the records of card views and the warmth received;
- material you published in Audio;
- your listings, including archived ones;
- settings and notification tokens.
4. Information that may be retained
- Copies held by other users. Screenshots, saved files and material forwarded by the other party are beyond our control.
- Backups. Data is removed from backups as they are renewed, and in any event within 30 days.
- Server logs. These are kept for no longer than 30 days.
- Records of violations. If the account was blocked for violations, we retain the minimum necessary information for up to 3 years in order to prevent the offender from registering again.
- Data that must be retained by law, as well as data required to comply with requests from courts and law enforcement authorities, is kept for the prescribed period.
5. Partial deletion of data
It is not necessary to delete the entire account. You may delete an individual post, listing or message, delete a story within the first 24 hours after posting, turn off the visibility of your card, revoke another user’s access, or withdraw the app’s permissions (Bluetooth, contacts, location) in your device settings.
6. Removing the app from your device
Removing the app from your phone does not delete your account: it erases only the data stored on the device, namely the message cache, drafts and settings. To delete your account, follow the procedure described in section 1 or 2.