Support

We are ready to help with any question relating to SeeU. Answers to common questions are provided below. If you cannot find the answer you need, write to us directly from the app: Settings (Настройки) → Help and support (Помощь и поддержка). Your enquiry is given a reference number, and our reply arrives in the same place and is kept there. We reply within a few business days and handle safety-related enquiries as a priority.

These addresses are intended for cases where you cannot sign in to your account or do not use SeeU. Please include the phone number or username of your account and describe the situation; attach screenshots if necessary. SeeU staff will never ask you for a confirmation code.

Frequently asked questions

Signing in and your account

The confirmation code does not arrive

No code is ever sent to you: signing in opens WhatsApp with a message already written, and you send it yourself. The account is created for the number the message was sent from. If WhatsApp did not open, install it; if you have sent the message and the app is still waiting, return to SeeU and give it a few seconds. The link is valid for two minutes, after which start again. If that does not help, write to support@seeu.kz.

What should I do if my phone number has changed?

Your account is linked to your phone number. If you no longer have access to the previous number, write to us and include both the previous and the new number: we will ask you to confirm that the account belongs to you and help you transfer it.

How do I change my name, username or photo?

Open your profile and select “Edit” (Редактировать). A name and a username are required; a photo is optional.

Meeting people

Why can I not see anyone nearby?

The app shows only people who are nearby and have turned on visibility. Please check that Bluetooth is enabled on your phone and that SeeU is allowed to use it (on iPhone: Settings → SeeU → Bluetooth).

Can people see me when the app is closed?

If visibility is turned on, your card may be shown to people nearby even when the app is in the background. To hide your card completely, turn visibility off in the settings.

Will someone know that I viewed their card?

Yes. There is no hidden observation on SeeU: the owner of a card can see every view of it, just as you can see who has viewed yours.

How much warmth can I send?

Warmth can be sent to no more than 5 different people per week. New warmth is credited to all users at the same time: on Friday at 12:00 Astana time.

Communication

Why can I not message someone?

Private messaging and calls on SeeU are possible only by mutual consent. Access can be opened when you meet by showing your QR code (Общение → Мой код), or by sending a request if you are in each other’s contacts. Following a profile does not give the right to send messages.

How do I join a room?

To join, you need the room’s six-character code, which is provided by its creator. Room search and invitations are not available: this allows participants to decide who belongs to the conversation.

Why does SeeU request access to my contacts?

So that you can find people you know who already use SeeU. Your address book is not transferred to our servers in readable form. Granting access to your contacts is optional: all other features will continue to work.

Reports and data

How do I report or block a user?

The “Report” button is available on posts, comments, stories, profiles, cards, messages in private chats and in rooms, on rooms themselves, meetups, live broadcasts and Audio recordings; the “Block” button is next to it. The identity of the person who submits a report is not disclosed. The review procedure is described in Reports, moderation and appeals.

How do I delete my account?

Open Settings (Настройки), select Delete account (Удалить аккаунт) and confirm by entering the word УДАЛИТЬ. Deletion is irreversible. The data that is deleted and the time frames are described in Delete your account and data.

My account has been restricted or my material removed — what should I do?

Open Settings (Настройки) → What is happening with my account (Что с моим аккаунтом): it shows which measure was applied and which rule was breached, and provides an “Appeal” button. Appeals are reviewed by a different moderator within 14 days. The procedure is set out in Reports, moderation and appeals.

How can I find out what data SeeU holds about me?

Open Settings (Настройки) → My data (Мои данные): there you can request a copy of your data, its correction or deletion, withdraw your consent and see the stage your request has reached. If you cannot sign in, send the request to privacy@seeu.kz, stating the phone number linked to your account. We respond within the time limits set by law; further details are provided in the Privacy Policy.