Support

No code is ever sent to you: signing in opens WhatsApp with a message already written, and you send it yourself. The account is created for the number the message was sent from. If WhatsApp did not open, install it; if you have sent the message and the app is still waiting, return to SeeU and give it a few seconds. The link is valid for two minutes, after which start again. If that does not help, write to support@seeu.kz.

Your account is linked to your phone number. If you no longer have access to the previous number, write to us and include both the previous and the new number: we will ask you to confirm that the account belongs to you and help you transfer it.

Open your profile and select “Edit” (Редактировать). A name and a username are required; a photo is optional.

The app shows only people who are nearby and have turned on visibility. Please check that Bluetooth is enabled on your phone and that SeeU is allowed to use it (on iPhone: Settings → SeeU → Bluetooth). You can search for people nearby only while you are visible yourself, so nobody can watch others while staying hidden.

If visibility is turned on, your card may be shown to people nearby even when the app is in the background. To hide your card completely, turn visibility off on the scanner screen.

Yes. There is no hidden observation on SeeU: the owner of a card can see every view of it, just as you can see who has viewed yours.

Warmth can be sent to no more than 5 different people per week. New warmth is credited to all users at the same time: on Friday at 12:00 Astana time.

Private messaging and calls on SeeU are possible only by mutual consent. Access can be opened when you meet by showing your QR code (in your profile: Личное общение → Мой код), or by sending a request if you are in each other’s contacts. Following a profile does not give the right to send messages. You can message the author of a listing without access — from the listing’s page and only about that listing.

You can join by an invitation that arrives in a chat, or with the room’s six-character code provided by its creator; the creator decides who may join with the code. There is no room search: this allows participants to decide who belongs to the conversation.

So that you can find people you know who already use SeeU. Your address book is not transferred to our servers in readable form. Granting access to your contacts is optional: all other features will continue to work.

Open Services (Сервисы) → Listings (Объявления) and tap the plus button. The listing is published from your profile; people will message you in SeeU, and nobody will see your phone number. A listing stays up for 30 days and then moves to your archive; you can renew it with a single tap. What may not be listed is set out in the Community Guidelines.

Meet in a public place, inspect the item before paying and do not make advance payments to strangers. Do not follow links to “payment” or “delivery” pages, and never share codes from your messages. SeeU does not take part in transactions and does not accept payments. If a listing looks like a scam, report it from the listing’s menu.

The “Report” button is available on posts, comments, stories, profiles, cards, messages in private chats and in rooms, on rooms themselves, meetups, Audio recordings and listings; the “Block” button is next to it. The identity of the person who submits a report is not disclosed. The review procedure is described in Reports, moderation and appeals.

Open Settings (Настройки) → Account (Аккаунт) → Delete account (Удалить аккаунт) and confirm by entering the word УДАЛИТЬ. Deletion is irreversible. The data that is deleted and the time frames are described in Delete your account and data.

Open Settings (Настройки) → Account (Аккаунт) → Account status (Статус аккаунта): it shows which measure was applied and which rule was breached, and provides an “Appeal” button. Appeals are reviewed by a different moderator within 14 days. The procedure is set out in Reports, moderation and appeals.

Request your account information: Settings (Настройки) → Account (Аккаунт) → Account data (Данные аккаунта). It includes your profile, your card with moments and “About me” text, posts and stories, messages, rooms and meetups, Audio recordings, listings, follows and access, support requests and your consents to the documents. For other questions about your data, write to us in the app: Help and support (Помощь и поддержка) → Contact support (Написать в поддержку), topic “Personal data” (Персональные данные). If you cannot sign in, send your request to privacy@seeu.kz, stating the phone number linked to your account. Further details are provided in the Privacy Policy.